Business Process Modeler for a Seamless Operation in Support Centers.

Illustrate the logic behind a business workflow and define how it should function from start-to-finish.

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Business Process Modeler for a Seamless Operation in Support Centers.

Enables Smart Resource Allocation

Detects inefficiencies in the customer support system and intelligently allocates resources to maintain a standardized service approach.

Analyze Workflows

The BPMN aids in proper analysis and facilitates improvements in the business processes. Assists in creating workflows to ensure 360-degree tracking.

Process Optimization

Delivers a more streamlined customer assistance platform, minimizes the time it takes to resolve cases and optimizes existing processes while also creating new ones.

Business Process Modeling Notation

Ultimate system to define processes

Enhance contact center efficiency with the BPMN system. Plan and manage the operational workflow from beginning to end across departments to enrich customer service.

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Business Process Modeling Notation
Case Management

Case Management

Real-time execution

Capture case context and trigger actions based on business models and modify processes in real-time to optimize the service execution timeline.

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AI-Enabled Mechanism

Balance the workload

Improves the efficiency of support team. Assist your staff in case handling with AI-powered business process modeling and conditional approval procedures.

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AI-Enabled Mechanism

AI-powered BPMN System for High-performing Contact Centers

BPMN system assists contact center managers in pinpointing specific areas of improvement. It uses a graphical notation to outline process steps and create blueprints for business workflows. The system understands operating models through multiple indicators connecting artificial intelligence and machine learning.

AI-powered BPMN System for High-performing Contact Centers
Goals of a BPMN System

Goals of a BPMN System

BPMN is a standard approach to business process mapping that gives stakeholders the clarity and perspective required to make informed decisions.

  • Reveals areas where a company's operational processes or workflows can be optimized.

  • Increases organizational control and consistency in customer service.

  • Improves support centers' productivity in regard to quality, costs, and times.

  • Provides capabilities to an organization to fulfill strategic or business objectives.

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BPMN System

BPMN system (also known as Business Process Model and Notation) is a graphical depiction of a series of activities that comprises an organization's business processes. The visual representation (Flow Chart) enables creating a Business Process Diagram (BPD), which acts as the source of information throughout BPMN.

Usually, BPMN system helps to model any management, operation, or support services. As a result, you can increase collaborative communications with decision-makers on the nature and performance of a process, backed by smart automation.

The best part — companies will be able to comprehend their internal processes in graphical notation using a standard BPMN system. The graphical notation will make performance and business operations seamless and practical, allowing the workers to adapt to new approaches quickly.